Executive Profile
Service-focused operations specialist holding an MBA with dual specialization in Operations and Marketing Management. Demonstrates strong experience in banking client services, logistics optimization, supply chain standardizations, and digital marketing strategies. Adept at coordinating operational compliance, executing process improvement initiatives, and elevating client experience across cross-functional environments.
Work Experience
- Deliver customer-centric banking and account resolution services to business and individual clients.
- Appointed as Health & Safety Officer; maintain workplace health, risk assessment, and safety compliance standards.
- Support digital banking adoption and streamline service workflows to improve query resolution times.
- Supervise fleet drivers, schedule optimal routes, and oversee daily transport operations.
- Engineered a cross-sell framework that increased transport contract renewals.
- Execute digital campaigns via Meta Ads, Google AdSense, and targeted local advertising.
- Tutor senior students in Business Studies to support academic performance and comprehension.
- Design outreach collateral to elevate school visibility and community involvement.
- Led a team of interns in drafting and deploying standard operating procedures (SOPs) across three distribution hubs.
- Evaluated supply chain bottlenecks and implemented Lean operational standards to ensure KPI compliance.
- Analyzed market data for financial and fintech clients, delivering competitive intelligence metrics.
- Maintained client databases, earning an 82% performance rating for precision and delivery speed.
Education
Master of Business Administration (MBA)
Specialization: Dual Major in Operations Management & Marketing Management
CGPA: 8.23
Bachelor of Commerce in Marketing
Focus: Brand Strategy, Consumer Behavior, and Strategic Marketing
Grade: Pass (2,2)
Certifications
Six Sigma White Belt (2024)
Process Optimization & Operational Excellence
Inventory Management (2024)
HP LIFE Training Program
Digital Marketing & E-commerce (2022)
Coursera Professional Credential
Research & Leadership
Academic Publication
Co-authored research on Mobile & Digital Payment Ecosystems in India and implications for African markets (GBRMI Journal).
Read ArticleNational Award (2014)
Placed 2nd Nationwide in the Lesotho National Science Competition for developing an automated grading software prototype.
Skills & Capabilities
OPERATIONAL & MANAGEMENT
TECHNICAL & TOOLS